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Frequently Asked Questions
Shipping & Delivery
We offer free shipping on orders over $100. Orders under $100 ship for $9.99 per order. Orders deliver in 2-7 days. Mattresses will deliver within 2-3 weeks.
You will receive an email with tracking information as soon as your item(s) ship.
We ship within the United States. We do not ship mattresses to Hawaii or Alaska.
We do not ship to PO Boxes or military addresses.
For orders that have been placed, please contact customer support at support@galaxyhome.com.
Mattresses are made to order and will ship after completion. You can expect your Galaxy Midnight Mattress to arrive within 2-3 weeks.
Other bedding items that are in stock will ship immediately and be delivered within 2-7 days unless another date is specified.
Please contact our support team at support@galaxyhome.com.
Returns & Exchanges
We accept mattress returns & exchanges within 3 months from the date of delivery. For more details please visit our returns page.
We accept returns & exchanges within 30 days of the date of delivery on all non-mattress items. For more details please visit our returns page.
Refunds will be processed after we have received your returned item. Returns refunded in Galaxy Home store credit are free. A $9.99 return shipping fee is deducted from orders refunded to your original payment method.
You can return your mattress for a full refund minus a $99 return shipping charge. The $99 charge is waived if refund is accepted in store credit.
Please email support@galaxyhome.com to initiate a return.
Please reach out to our customer support team at support@galaxyhome.com.
You may exchange your item(s) for another size or color within 30 days of delivery. You will receive a prepaid shipping label(s) for your returned item(s). Email support@galaxyhome.com to initiate an exchange.
Exchanges for a more expensive option will be charged the difference between the original item and the exchanged item.
You can exchange your mattress within 3 months of delivery. You can exchange your mattress for another mattress or store credit (with no return fee).
Payments
We accept the following: VISA, MasterCard, Discover and American Express.
We accept Paypal, ApplePay, Google Pay, Afterpay and Affirm financing orders.
Yes, we offer financing options through Affirm and Afterpay. For more information, please visit our financing page.